Welcome to Josie's Pet Services

Terms of service

• By booking with Josie's Pet Services the Owner understands and agrees to the terms provided by the Service Provider as outlined in this Terms of Service document:
  
  OWNER RESPONSIBILITIES
  Josie's Pet Services is unable and uninsured to look after dogs outside the home or animals under the age of 8 weeks.
  
  All animals cared for are required to be up to date with their vaccinations, flea and worming treatments prior to the start of the booking, this is the responsibility of the Owner. Whilst suitable precautions are taken to prevent transfer of infection and infestation any Owner who does not adequately vaccinate and preventatively treat their pet for fleas, ticks and worms accepts and takes responsibility for the small risk of transfer. The Service Provider does not accept responsibility for any infection or infestation that occurs during or subsequent to the booking period. There must not be any infestation or infection present on the animal or within the home. If an infestation and/or infection is discovered during the booking the Owner will be informed immediately. Reasonable lengths must be taken to treat the problem and prevent transfer at the cost of the Owner. The pet sitter reserves the right to cancel the booking should the infestation and/or infection be severe or adequate lengths are not taken by the owner to rectify the situation. 
  
  The Owner is required to provide a clean and safe environment, adequate cleaning supplies, adequate food and water in enough quantity for the full booking, food and water bowls, litter/bedding, litter trays, a carrier for emergencies, all relevant medical information and the details of their vet.  All medications to be administered are required to be prescribed by a vet, the dosage and administration method must be fully explained prior to the booking start date. It is the responsibility of the Owner to provide correct medication in enough quantity for the full booking.
  
  The Owner is required to inform the Service Provider before the booking start date of any pre-existing conditions and/or behavioural issues in order to ensure the animal is effectively cared for and to ensure the Service Providers own safety. It is the Owners responsibility to keep the Service Provider up-to date and inform the Service Provider of any changes prior to the booking or subsequent bookings.
  
  The Service Provider reserves the right to decline or withdraw from any booking which does not meet the above requirements and/or where the Service Provider feels unsafe/at risk, and/or has concerns about the hygiene, health and/or safety of the animal.  The Service Provider also reserves the right to charge the Owner the total cost plus an additional fee for any supplies that were required or were purchased due to inadequate provisions in the Owners home.
  
  SERVICE PROVIDERS RESPONSIBILITIES The Service Provider will provide care in the manner directed by the Owner or as close as is reasonably possible. Care information is recorded in an induction form during the first meeting; this is kept separately from any house key the service provider may be holding.

  FEES AND PAYMENT
  Payment is due one week (7 days) prior to the start date of the booking, payment can be made by bank transfer or in cash on the first day of the booking if arranged and agreed in advance. Any additional fees incurred during the booking are due up front on receipt of the request. 
  
  KEYS/ACCESS
  Keys and/or access codes can be provided at the initial meeting or dropped off to the Service Providers address before the booking begins, the Service Provider may be able to collect keys but reserves the right to charge an additional fee for this. Keys are kept securely and without any identifying information. Depending on the Owners preference the service provider will return keys at the end of the booking or retain them for subsequent bookings. Any keys left hidden for the Service Provider to retrieve are left at the Owners own risk and are not the responsibility of the Service Provider.
  
  The Owners home will be kept secure, ensuring external doors are closed and locked after every visit. It is the Owners responsibility to ensure the Service Provider is able to gain access to the property for every visit; if on arrival for the booking that the Service Provider is unable to gain access to the property the Service Provider will; make reasonable attempts to contact the Owner, safely, legally and with the owners permission attempt to gain access via an alternative method. The Service Provider reserves the right to leave the site if attempts to contact the Owner and/or attempts at access are unsuccessful, the Service Provider cannot guarantee that a visit will be conducted at an alternative time of the day; if this is possible the Owner may incur a charge to be paid up front.